FTT Terms & Conditions
These conditions set out the terms of the contract between the transporter (Full Throttle Transport) and you (Customer) and explain your rights, obligations, responsibilities and those of the transporter.
1. Interpretation
1.1 Any reference in these conditions to 'we' or 'us' is reference to Full Throttle Transport.
1.2 Any reference in these conditions to 'you' is reference to the Customer.
1.3 Goods mean the vehicle being transported, relocated or recovered.
2. Quotations
2.1 We quote a fixed price we reserve the right to amend it or make additional charges if any of the following have not been taken into account when preparing the quotation:-
2.2 If due to any circumstances outside of our control the work is not carried out or completed within the agreed timescale of at the time of the quotation.
2.3 If we supply any additional services.
2.4 Any parking, other fees or charges that we have to incur and pay in order to carry out the services you require. In all of these circumstances you will be responsible for the extra charges.
3. Work Excluded From Our Quotations
3.1 Any additional services not agreed in writing will be excluded from our quotations.
4. Customer Responsibility It is your sole responsibility to:-
4.1 Declare to us the value of the vehicle
4.2 Be present yourself or appoint a representative at the collection and delivery points.
5. Ownership Of The Vehicle By entering into this contract you confirm to us that:-
5.1 The vehicle is your own property.
5.2 You have the authority of the owner of the property to make this contract in respect of the vehicle. You will be responsible to pay for any claim for damages and/or costs against either of the above if this proves to be untrue.
6. Postponements/Cancellations/Amendments
6.1 If you postpone or cancel this contract, we may charge according to how much notice you provide prior to the agreed collection date: -
Over 48hrs notice: No charge applicable
Under 48hrs notice / over 24hrs notice: 50% of the total transport fee applicable
Less than 24 hours: 100% of the total transport charge.
6.2 Any amendments that are required by you must be completed within 12hrs of your booking or agreed with your transporter at the time of collection. Charges may be applicable which you will be made aware of prior.
6.3 If you cancel following the collection of your motorcycle, you will be liable for 100% of the transport fee, unless discretion is applied and agreed otherwise. Payment must be made in full prior to the bike being released from our care.
7. Payment Of Transportation Charges
7.1 Unless you have our written agreement to the contrary you must pay our charges, so we have cleared funds prior to the delivery of your vehicle. Unless we agree otherwise, you may not withhold any part of the agreed price. Failure to comply with our payment terms will also mean that the vehicle is not insured.
7.2 A 30% deposit may be required at the time of collection or booking.
7.3 The full balance must be paid prior to the vehicle being off-loaded.
7.4 Failure to make payment will result in the vehicle being held incurring storage fees and any other applicable fees.
7.5 Failure to make payment as agreed following the delivery of your vehicle will result in a £25.00 late payment fee, rising daily and capped up to a maximum price for 7 days.
7.5 If your vehicle is held in storage, a storage fee of £10.00 per day will be applied until a new delivery date is agreed and delivery undertaken.
8. Our Liability For Loss Or Damage
8.1 A payable excess will be required depending on the vehicle value.
8.2 We may choose to repair or replace the damaged or lost vehicle.
8.3 Other than because of our negligence we will not be liable for any loss, damage or failure to deliver the vehicle if it is caused by any of the following circumstances: -
8.4 Fire howsoever caused.
8.5 War, invasion, acts of foreign enemies, hostilities (whether war was declared of not) civil war, terrorism, rebellion and/or military coup, act of God, industrial action, or other such events outside of our reasonable control.
8.6 In the event of loss or damage caused by our negligence or breach of contract, our liability to you will be assessed as a sum equivalent to the cost of their repair or replacement, taking into account the age and condition of the vehicle immediately prior to their loss or damage but subject to a maximum liability of £30,000 (unless we have agreed a higher amount with you).
8.7 Irrespective of any claim, full payment must be made prior to the claim at the time of delivery of your vehicle.
9. Delays In Transit
9.1 Unless we give a specifically agreed written timescale then arrival and departure times are an estimate only.
10. Time Limits For Claims
10.1 We will not be liable for any loss or damage to any vehicles unless any claim for loss or damage is notified to us in writing within 48 hours.
11. Services
11.1 Collection and delivery
11.1.1 Vehicle inspection forms are completed prior to any service.
11.1.2 This is a standard A to B service. Should you require alternative destinations this must be agreed in writing prior.
11.1.3 A signature must be present on the job sheet prior to transportation. Failure to do so is deemed a breach of contract which voids all insurance, and agreements made (in reference to Section 8).
11.2 Recovery
11.2.1 A £30.00 call out charge is applicable on all recoveries.
11.2.2 Your vehicle must be in a fit state to be pushed up the ramp.
11.2.3 This is a standard service for single recovery. Should you require additional assistance you must agree this at the time of recovery.
11.3 Track and race - Includes Isle of Man
11.3.1 The quotation you have been provided includes a return service.
11.3.2 Extra charges applicable for delays.
11.3.3 Only if agreed equipment can be transported with your vehicle.
11.4 Relocations 12.4.1 V5 documentation must be present.
11.4.2 Additional charges (tolls, ferries, customs).
11.4.3 A signature will be required on the relocation form for Insurance purposes.
FOR ALL SERVICES PROVIDED WE MUST HAVE THE VEHICLES KEYS AT ALL TIMES. UNFORTUNATELY, WE DO NOT COLLECT OR DELIVER TO OR FROM IRELAND OR SCOTLAND.
12. Waiting Time Charges
12.1 You have 30 minutes from the agreed collection/delivery times which is FOC.
12.2 Price increments will be in place for each 15 minutes you keep the transporter waiting. Price increments per 15 minutes: £20.00
12.3 If you have an outstanding payment to your seller / collection point, this must be made prior to our arrival, unless agreed otherwise with ourselves.
12.4 If the motorcycle is not paid for upon arrival and you have not made a prior agreement with us before your collection date, then a £50.00 charge will be applicable. A waiting fee will also be applied and we will only wait up to 30 minutes.
13. Making Payment
13.1 We accept Cash or Bank Transfer
13.2 Payment for transport service will be required prior to the delivery of your motorcycle. If you have arranged the transport and you are at the collection point, payment must be made upon collection, prior to the motorcycle being loaded. Unless agreed otherwise with us.
13.3 If a cash payment has been agreed with us, this is to be paid on collection or delivery depending on where you’re located.
14. Whole Agreement
14.1 These Terms and Conditions together with our quotation and vehicle inspection form are intended to form the whole agreement between us and to prevail over any verbal discussions. Should we mutually agree to any variation of these terms such variations should be confirmed in writing